Terms of Service

Business Information

Website Use

The St. Croix HVAC website is provided for general informational purposes and to allow customers and prospective customers to learn about our services, contact us, request appointments, and submit service inquiries.

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You agree not to:

• Use the website for fraudulent or unlawful purposes
• Submit false, misleading, or inaccurate information
• Attempt to gain unauthorized access to any systems or data
• Interfere with the website’s functionality or security
• Copy, reproduce, or misuse website content without permission

Services

St. Croix HVAC provides heating, ventilation, air conditioning, and related services to residential or commercial customers, depending on the scope of work requested and accepted.

Information on this website is intended to provide a general overview of available services. Final service availability, pricing, recommendations, timelines, and scope of work may depend on inspection, diagnosis, property conditions, equipment condition, parts availability, scheduling availability, and other factors.

Submitting a form, calling, emailing, or requesting service does not guarantee appointment availability, emergency response, specific pricing, or acceptance of a project.

Estimates and Pricing

Any estimate, quote, or pricing provided by St. Croix HVAC is based on the information available at the time it is given.

Pricing may change if:

• Additional issues are discovered
• The scope of work changes
• Parts or materials are required
• Property conditions differ from the information originally provided
• Additional labor is needed
• Code, safety, or equipment requirements affect the work
• The customer requests additional services

Written estimates, when provided, are valid only for the period stated in the estimate. If no expiration date is listed, St. Croix HVAC reserves the right to update pricing before work begins.

Appointments and Scheduling

St. Croix HVAC will make reasonable efforts to arrive within scheduled appointment windows. However, appointment times may be affected by weather, traffic, emergency service calls, job complexity, equipment delays, parts availability, or other circumstances outside our control.

Customers are responsible for providing accurate contact information, service addresses, access instructions, and any relevant details needed to complete the scheduled service.

If access to the property or equipment is unavailable at the scheduled time, additional fees or rescheduling may apply.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the service request
• Ensuring safe and reasonable access to the property and HVAC equipment
• Securing pets or other hazards before service arrival
• Disclosing known issues, prior repairs, equipment history, or safety concerns
• Obtaining any required permissions if the customer is not the property owner
• Making payments according to the agreed terms
• Responding promptly to scheduling, approval, or service communications

St. Croix HVAC may decline or stop work if conditions are unsafe, access is restricted, required approvals are not provided, or payment terms are not met.

Payments

Payment terms will be communicated through invoices, estimates, service agreements, or direct communication with St. Croix HVAC.

Payment may be due at the time of service, upon completion, before ordering parts, or according to the terms stated in a written estimate or invoice.

St. Croix HVAC reserves the right to require deposits, partial payments, or full payment before beginning certain work, ordering equipment, or scheduling larger projects.

Late or unpaid balances may result in delayed service, suspension of work, collection activity, or additional fees where permitted by law.

Cancellations and Rescheduling

Customers should notify St. Croix HVAC as soon as possible if they need to cancel or reschedule an appointment.

St. Croix HVAC reserves the right to reschedule appointments due to weather, technician availability, emergency calls, parts delays, safety concerns, or other business needs.

Repeated cancellations, missed appointments, or failure to provide access may result in additional fees or refusal of future service.

Parts, Equipment, and Materials

Parts, equipment, and materials may be subject to availability from manufacturers, suppliers, and distributors.

St. Croix HVAC is not responsible for delays caused by manufacturer backorders, shipping delays, supply shortages, discontinued equipment, or other circumstances outside our control.

Warranty coverage, if applicable, may vary by manufacturer, product, part, labor arrangement, and scope of work. Any warranty details should be confirmed in writing.

No Guarantee of Specific Results

St. Croix HVAC will make reasonable efforts to provide professional service based on industry standards, available information, and the condition of the equipment or property.

However, HVAC systems can be affected by age, maintenance history, installation quality, equipment condition, manufacturer defects, environmental factors, and other variables. St. Croix HVAC does not guarantee that repairs will permanently resolve all issues unless such guarantee is specifically provided in writing.

Website Information

The information on this website is provided for general informational purposes only. It should not be considered a substitute for professional inspection, diagnosis, or service.

While we strive to keep website information accurate and current, St. Croix HVAC does not guarantee that all website content is complete, error-free, or up to date.

Communications

By contacting St. Croix HVAC, submitting a form, requesting service, or providing your contact information, you agree that we may contact you by phone, email, or text message regarding your inquiry, appointment, estimate, service, account, or related communications.

Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP.

Consent to receive text messages is not a condition of purchasing goods or services.

Intellectual Property

All content on the St. Croix HVAC website, including text, graphics, logos, images, layout, design, and other materials, is owned by or licensed to St. Croix HVAC unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

Third-Party Links and Tools

The St. Croix HVAC website may include links to third-party websites, maps, scheduling tools, payment processors, review platforms, advertising platforms, or other services.

St. Croix HVAC is not responsible for the content, policies, security, accuracy, or practices of third-party websites or services.

Limitation of Liability

To the fullest extent permitted by law, St. Croix HVAC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, reliance on website information, service delays, unavailable parts, scheduling changes, or circumstances outside our reasonable control.

Nothing in these Terms of Service is intended to limit liability where such limitation is prohibited by law.

Indemnification

You agree to hold harmless St. Croix HVAC, Jeremy MacNair, and any representatives, contractors, or service providers from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, submission of inaccurate information, failure to provide safe access, failure to obtain proper authorization, violation of these Terms, or violation of applicable laws.

Right to Refuse Service

St. Croix HVAC reserves the right to refuse service, discontinue work, or decline future appointments when necessary, including situations involving unsafe conditions, abusive behavior, nonpayment, inaccurate information, lack of property access, unauthorized service requests, or work outside our service capabilities.

Changes to These Terms

St. Croix HVAC may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of the website or services after updates are posted means you accept the revised Terms.

Governing Law

These Terms of Service are governed by the laws of the state in which St. Croix HVAC provides services, without regard to conflict of law principles.

Contact Us

For questions about these Terms of Service, contact: